Frequently Asked Questions

Please read this before fill our form (on contact us page or event direct chat), could solve your question.

1. What kind of products does Infernum Store offer?

Infernum Store offers a wide range of adult products, including stimulators, vibrators, plugs or lingerie, etc. Infernum Store provides unique solutions to enhance sexual experiences and empower individuals.

2. How can I contact Infernum Store?

You can contact Infernum Store through the following channels:

- Click here to go to contact page.

- Or open "Support" chat on right bottom corner.

3. What is Infernum Store's refund policy?

If you're not satisfied with your purchase, don't worry! We've got you covered. Here are the details:

- To initiate a return, please contact our Customer Support team via phone, chat, or email at storeinfernum@gmail.com.

- The product must be in perfect condition, unopened, with its original label and any accompanying items.

- You have 14 days to exercise your right to return the product.

- In case of a return, Infernum Store will refund the full amount of the order.

- Returns will be processed as quickly as possible, within 14 days of notification from the customer.

- The refund will be issued to the same credit card used for the purchase, via bank transfer, or to an account where the account holder is the person who placed the order.

- The customer will only be responsible for any decrease in the value of the products resulting from handling beyond what is necessary to determine their nature, characteristics, or functioning.

- Shipping costs for returns vary depending on the reason for the return. If it's a change of mind or preference, the customer is responsible for the shipping costs. If the product is damaged, in poor condition, or doesn't match what was purchased, Infernum Store will cover the return logistics costs.

- If you reject the delivery at the time of delivery and it has already been paid for, Infernum Store will refund the amount minus the shipping costs.

- Please note that there are exceptions to the right of return that apply to our store. These exceptions include perishable goods, sealed goods that are not suitable for return due to health or hygiene reasons and have been opened, goods that have been mixed with other goods in an indissociable manner after delivery, goods without the original packaging and/or label, or products that show signs of being used by the customer.

4. How long do I have to exercise my right to return a product?

You have 14 days to exercise your right to return a product.

5. Who pays for the return shipping costs?

If it's a return due to a change of mind or preference, the customer is responsible for the return shipping costs. If the product is damaged, in poor condition, or doesn't match what was purchased, Infernum Store will cover the return logistics costs.

6. Can I return a product that has been opened?

No, we cannot accept returns for products that have been opened, unless they are damaged, in poor condition, or don't match what was purchased.

7. Can I return a product that is not in its original packaging?

No, we cannot accept returns for products that are not in their original packaging, unless they are damaged, in poor condition, or don't match what was purchased.

8. Can I return a product that has been used?

No, we cannot accept returns for products that show signs of being used by the customer, unless they are damaged, in poor condition, or don't match what was purchased.

9. How long does it take to process a refund?

We strive to process refunds as quickly as possible, within 14 days of notification from the customer.

10. Can I get a refund if I reject the delivery at the time of delivery?

If you reject the delivery at the time of delivery and it has already been paid for, Infernum Store will refund the amount minus the shipping costs.